Blog by Sumana Harihareswara, Changeset founder
A Small Language Note
Hi, reader. I wrote this in 2017 and it's now more than five years old. So it may be very out of date; the world, and I, have changed a lot since I wrote it! I'm keeping this up for historical archive purposes, but the me of today may 100% disagree with what I said then. I rarely edit posts after publishing them, but if I do, I usually leave a note in italics to mark the edit and the reason. If this post is particularly offensive or breaches someone's privacy, please contact me.
I try not to say "don't get discouraged," because to me that sounds like telling someone not to cry or telling someone to calm down. It's a way of saying "stop feeling what you're feeling." Instead, I try to acknowledge that something is discouraging but also -- if the other person's ready to hear it -- that we can come back from that: your feelings are legitimate, and here are some ways to work with them.