Blog by Sumana Harihareswara, Changeset founder

22 Jul 2024, 8:00 a.m.

Make Room for Big News

We live in interesting times.

A friend of mine was taking an online class yesterday, and big national news (President Biden deciding not to pursue re-election) interrupted that class. The news distracted everyone and shattered concentration.

Sometimes I lead workshops (usually via group videocall). So I thought: this sort of thing will likely happen, at some point, during a workshop I lead. How should I deal with it? How can I plan for it, so my participants can take care of themselves appropriately?

A rough plan

My first draft plan goes like this:

Big news might arrive as an unexpected interruption. I assume that, since I usually don't look at news or social media during a workshop, I might get a text message or a call about something big. More likely, a participant would learn it and bring it up, perhaps speaking up to interrupt me, maybe writing something in the text chat.

If it's an absolute crisis that needs immediate attention, especially if some participants (or I) will need to take action to protect ourselves, then the class may need to end early. Example: a natural disaster. I'll take a breath to compose myself, then immediately inform everyone of a summary of the news, and tell them I'm going to stop the class and why. If possible, I'll send a quick email followup with any resources for self-study that participants can use in lieu of the workshop. Alternatively, if it's possible to keep the class going for the people who can stay, then I'll try to do that, but I'll plan to run a makeup session for the people who need to leave.

More often, news is likely to be something important but not immediately dangerous. Example: a major court verdict. So, again, I'll take a breath to center myself, and then inform participants of the news. I'll make time for an unscheduled break to give everyone a few minutes to read and process the news (if I don't do that, a bunch of participants will probably be distracted and unable to listen or work effectively anyway). And then, when they return, I'll say: you know what you need in order to take care of yourself. If you are not going to be able to concentrate for the rest of the workshop because of this news, then please head off. And then I'll try to mindfully manage the rest of the workshop, knowing that some people will find in it a welcome refuge from the news, and that some people will still be a little preoccupied.

I figure I'll iterate on this as I go, and as I learn what other facilitators do.

Leadership

I'm also reminded of something Heidi Waterhouse wrote, speaking to marketing folks who often write and pre-schedule social media posts and similar promotional material for later publication:

We need a kill switch for all scheduled media, to use in the event of national or international crisis.

If you're in charge of something -- a work team, a class, a marketing effort -- then you need to be able to adjust and respond when circumstances change. And this is one part of that.

Comments

Jed Hartman
https://www.kith.org/jed/lorem-ipsum
23 Jul 2024, 1:58 a.m.

Good thoughts.

I have one very specific suggestion for one specific part of what you said. I totally agree that “make time for an unscheduled break to give everyone a few minutes to read and process the news” is an excellent plan; I would just add that it’s a good idea to make very clear at the start how long the break is.

(I’m focusing on this specific thing because of a personal experience. An already-somewhat-difficult meeting was interrupted by big national news; the meeting-runner decided to cancel the rest of the meeting (which I felt like was the right decision, but I would have been okay with a time-limited break instead); then later he decided to start it up again, but I was off reading about the news and didn’t see the notification about starting the meeting again, and nobody called or texted me about it. So they had the rest of the meeting without me, and the fallout from that miscommunication led to something like six months of work-related misery for me. That whole fiasco could have been avoided if the meeting-runner had either said “Let’s take a break and re-convene in half an hour” or stuck with the cancellation and rescheduled for another day.)

Jed Hartman
23 Jul 2024, 1:59 a.m.

(I realize that that’s a very specific and unusual set of circumstances; I don’t mean to say the consequences would always be that bad. Just an example of how badly things can go.)

Sumana Harihareswara
https://harihareswara.net
26 Jul 2024, 6:05 a.m.

Wow, sorry that happened to you! What a terrible set of circumstances.

Yeah, depending on the situation, the timezones and flexibility of the participants, and where we are in the workshop (for instance, are people due for a five-minute bio-break anyway?) I would decide and explicitly say how long the break would be and when I'd like people to return, just as the leader of a meeting or workshop always should.

I do think workshops, here, have a different dynamic than do the kinds of meeting you're discussing, and that's relevant to what I would do if big national news came up in one of those environments. Basically, the stakes are probably lower for workshops. A workshop is usually non-urgent and easy to move around on a calendar, compared to many work meetings where participants in a postponed meeting are stuck waiting for its results before they can do work. A workshop more likely has many participants from lots of different organizations, and we're less likely to need a specific group of people to participate together, compared to a meeting. It's much easier to run a makeup duplicate session of a workshop than to do that with a meeting. We make binding decisions and share time-sensitive information in meetings but usually not in workshops, so the consequences of someone slipping through the cracks and missing a work meeting are more likely to be terrible.

And, of course, people who lead meetings and workshops shouldn't declare decisions -- about who's invited, about meeting or break duration, about cancellations, about the agenda -- and then change them without following up on the consequences of those changes.

I imagine that the guy who ran that meeting was distracted enough, by the combination of big national news and the high-stakes decision under consideration in the meeting, that he wasn't at his best. I hope he learned of the error he'd made so that he won't repeat it.