Blog by Sumana Harihareswara, Changeset founder

21 Mar 2019, 10:42 a.m.

It's Not Just You

Malka Older writes:

here's the thing about "adulting": so much of it is entirely unnecessary. I have spent so many hours on health insurance and I only know because I lived in another country that health insurance can function perfectly well without that tax on my time.

Or take tax returns, which we spend time and money doing, even though they could be vastly simplified because the govt already has most of that data. Like the forms they make you fill out at the border even though most of that info is already in your passport (no forms in EU)

all of these tasks that we are taught are inevitable parts of being adult in an advanced society exist either because our society is not as advanced as it pretends or because it has advanced in the direction of making things easier for capital and harder for labor (or both)

Older's point, echoed in Anne Helen Petersen's January piece "How Millennials Became The Burnout Generation", reverberates in my life today: a ton of fiddly expensive-if-you-make-a-mistake labor has emerged or shifted onto the middle class's shoulders, without commensurate logistical, psychological, or financial support for that shift.

This came to mind today because some of us were talking about the anxiety of booking travel. Well -- Back In The Past we paid travel agents to do this sort of thing, learning all the complicated routes and fare trends and quality standards! (And even further in the past, people rarely travelled and we assumed that, of course, travelling to another city would take at least days if not weeks or months of preparation!)

Expectations around planning, decision speed and responsibility, and focus that used to only apply to executives with secretaries now apply to all knowledge workers. And I am struck by how many skills we are expected to have, as adults in 2019 middle-class America, that NO ONE HAS EVER HAD BEFORE, basically.

Here, manage e-mail, a.k.a. this endless TODO list that grows without your input.

Here, resist the best gambling temptation ever invented, which is on the same device you are expected to carry at all times. (When I talk to nonprogrammers these days, I take the opportunity to apologize on behalf of my industry. Email management, calendar management, and internet harassment - all of them are so much more of a burden than they have to be, because we have not done well enough.)

Here, make plans based on the most volatile future anyone has ever had. (And Do Your Bit regarding the greatest collective action problem there is, fighting global warming (which means: decide what Your Bit is, and feel good enough about that decision that the emotional miasma doesn't taint all the rest of your hours.))

Be as decisive as a 19th century tycoon, as nurturing to your family as a TV mom, and love your body as you are (but surely you could fix xyz).

You can't do it all; no one can.

I mean, heck. The other day I saw an ad for a Wells Fargo app feature called "Control Tower" where the use case is, specifically, "you pay monthly subscription fees for things you don't use - this feature helps you find those things so you can go cancel them". Wells Fargo specifically developed/tested/deployed this feature and made an expensive polished TV ad and paid for it to be broadcast (or in this case used as a web ad between acts of Crazy Ex-Girlfriend), because it's going to be that profitable a product differentiator, because millions of people get confused/misled into recurring fees, because "deceiving us has become an industrial process."

I don't have a solution. But at least I can try to keep this in mind, when the overwhelm starts to get to me. It's All Too Much not because I am inadequate, but because standards for my class's behavior have risen faster than we've built the infrastructure and prosthetics we'd need to meet them, and because of an unequal distribution of the benefits of the information revolution.