Blog by Sumana Harihareswara, Changeset founder
Make It No
Hi, reader. I wrote this in 2009 and it's now more than five years old. So it may be very out of date; the world, and I, have changed a lot since I wrote it! I'm keeping this up for historical archive purposes, but the me of today may 100% disagree with what I said then. I rarely edit posts after publishing them, but if I do, I usually leave a note in italics to mark the edit and the reason. If this post is particularly offensive or breaches someone's privacy, please contact me.
Martin, newborn pub brawler, finds that the ST:TNG episode "Tapestry" speaks to him. He calls the theme among these episodes obvious. I'm guessing he saw that they are about leadership/organizational behavior. And thus if I had written Make It So: Leadership Lessons from Star Trek: The Next Generation, those are episodes I'd use as illustration.
I've read Make It So. It's supposedly a series of logs spoken by Picard, but the whole voice is wrong. Captain Jean-Luc Picard doesn't go for bulleted lists. And he wouldn't be so reductive as to choose one virtue (e.g., Focus, Urgency, Intellectual Honesty) to bolt on to his discussion of each episode.
Make it So rightly considers the leadership and career issues in "Tapestry," "The First Duty," "Chain of Command," "Lower Decks," and "The Drumhead." However, it also wastes time awkwardly shoehorning management lessons into "Coming of Age," "Darmok," "Encounter at Farpoint," "Peak Performance," "Relics," "Starship Mine," and "The Wounded" when it could be addressing "The Pegasus," "Allegiance," "The Game," "The Masterpiece Society," "I, Borg," "Ensign Ro," "Loud as a Whisper," "Samaritan Snare," "A Matter of Honor," "The Ensigns of Command," "Disaster," "Rightful Heir," "Lessons," and even the Troi subplot of "Thine Own Self." I'm really surprised the talky, ham-handed Picard impersonator didn't take on "Ensign Ro," "The Masterpiece Society," and "Allegiance," since they have more interesting things to say about organizations and management than "Starship Mine," "Relics," and "The Wounded" do.
What are the real leadership lessons of TNG? Other than "watch out for worm creatures taking over your superiors"? A few: You can't do a first-class job with second-class people (cf. every guest star in a uniform); everyone needs to be able to pinch-hit (away teams, "Disaster," "Starship Mine," "The Best of Both Worlds"). Explain your reasons and listen to suggestions when you can, so your colleagues will trust you when you can't ("Chain of Command" and "Allegiance"). The first duty of a Starfleet officer is to the truth. The mission has to take priority over individuals ("Lower Decks," "Darmok," "Lessons," and possibly "The Masterpiece Society" if you look at it from the perspective of the utopians).
Anyone else want a go?