Blog by Sumana Harihareswara, Changeset founder

12 Nov 2004, 20:26 p.m.

The Dot Isn't Just For "Dot Com"

Hi, reader. I wrote this in 2004 and it's now more than five years old. So it may be very out of date; the world, and I, have changed a lot since I wrote it! I'm keeping this up for historical archive purposes, but the me of today may 100% disagree with what I said then. I rarely edit posts after publishing them, but if I do, I usually leave a note in italics to mark the edit and the reason. If this post is particularly offensive or breaches someone's privacy, please contact me.

Some customers write highly coherent and comprehensive help requests, whether courteous or profane. And some write help requests that resemble in prose style the opening of Flowers For Algernon.