01 Mar 2006, 11:28 a.m.

"We have not done the needful"

An awesome effort to put medical knowledge in the public domain to guard against patent hijackers, but also an example of "to do the needful" in the wild.

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27 Feb 2006, 8:43 a.m.

Various Articles For Your Perusal

Yesterday Leonard and I served as extras for an episode of Uncle Morty's Dub Shack. We were two people in a crowd watching a musical performance. Also yesterday, my column on my own musical tastes …

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26 Feb 2006, 9:02 a.m.

Subway

I'm fine using the subway system on weekdays. On weekends it falls apart. Freaking weekend advisories.

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25 Feb 2006, 15:48 p.m.

Old Love

"Crush" by Carol Ann Duffy.

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24 Feb 2006, 13:53 p.m.

How To Avoid The Cycle Of Customer Support Viciousness

Some good ideas on stopping yourself from responding to hostility in kind. Included: "check your ego at the door" and the reminder that someone has to be the adult.

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23 Feb 2006, 11:23 a.m.

"I hate all new Yahoos"

Incredibly useful advice for the new hotshot. "If you have to tell someone about your reputation then it isn't a reputation."

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22 Feb 2006, 23:45 p.m.

Self-Deprecated Markup

I met some neat hackers tonight at a Google tech talk. (Guido van Rossum spoke on Python.) The moment that I say nonchalantly, "I work for a small software firm in midtown called Fog Creek …

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22 Feb 2006, 12:31 p.m.

Someday Green Day Will Be On An Oldies Station

It feels ridiculous to accuse advertisers of co-opting, say, a Moby or Jewel song to sell a product. These songs are not hidden gems by Emily Dickinson; they're as much products as the razor or …

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22 Feb 2006, 8:00 a.m.

Although I Do Like the Clones:Headphones Rhyme

Sometimes I listen to the internet stream of Rock Chicks Radio. They play a rather limited set of music (say, compared to L9, which had me chair-dancing to Ace of Base's "I Saw The Sign" …

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22 Feb 2006, 7:44 a.m.

Should I Call Him Gordon Or RLP?

I had a conversation with some coworkers yesterday about customer service, and about whether to try to get abusive customers to realize their rudeness and stop. If one is more concerned with one's sanity than …

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