Blog by Sumana Harihareswara, Changeset founder
Josh Kornbluth has a moment in one of his monologues…
Hi, reader. I wrote this in 2003 and it's now more than five years old. So it may be very out of date; the world, and I, have changed a lot since I wrote it! I'm keeping this up for historical archive purposes, but the me of today may 100% disagree with what I said then. I rarely edit posts after publishing them, but if I do, I usually leave a note in italics to mark the edit and the reason. If this post is particularly offensive or breaches someone's privacy, please contact me.
Josh Kornbluth has a moment in one of his monologues where he can finally confront a work task as just that, a bit of labor. And he doesn't project onto it his fear or anger or self-loathing -- they are just letters.
When I can finally get there with customer help requests, especially the hostile and demanding ones, my life gets better.