Blog by Sumana Harihareswara, Changeset founder
Terrible And Inevitable
Hi, reader. I wrote this in 2005 and it's now more than five years old. So it may be very out of date; the world, and I, have changed a lot since I wrote it! I'm keeping this up for historical archive purposes, but the me of today may 100% disagree with what I said then. I rarely edit posts after publishing them, but if I do, I usually leave a note in italics to mark the edit and the reason. If this post is particularly offensive or breaches someone's privacy, please contact me.
I have jerky customers, but at least I escape constant profane tirades blaming the worker for outsourcing.
And OF COURSE the Indians who work in those call centers will generalize from their experiences, and begin to believe that USians are generally jerks who think they're entitled to everything. People all around the world separate their disapproval of the US government from their opinions of the population of the US. And these rude, foolish North Americans make it easier and easier to let that distinction slip.