Blog by Sumana Harihareswara, Changeset founder
My colleagues find entertainment in my conversations with customers. …
Hi, reader. I wrote this in 2003 and it's now more than five years old. So it may be very out of date; the world, and I, have changed a lot since I wrote it! I'm keeping this up for historical archive purposes, but the me of today may 100% disagree with what I said then. I rarely edit posts after publishing them, but if I do, I usually leave a note in italics to mark the edit and the reason. If this post is particularly offensive or breaches someone's privacy, please contact me.
My colleagues find entertainment in my conversations with customers. "So it's an unauthorized charge? What's your name?...Yes, I see a subscription under that name to Salon Premium....Well, we're a web magazine, called Salon....have you heard of the Internet?..."
Also, when I tell people about the free benefits that come with Salon Premium, I often adopt a "but that's not all!" informercial tone. Why not flow with my inner circus-barker nature?